Group of Companies.
Last updated: 11th of February 2019
The companies in our group are committed to protecting and respecting your privacy following the (EU) General Data Protection Regulation (the “GDPR”) 2016/679, which is effective in all member states of the EU from 25th May 2018 and sets out the new legal framework for the protection and the free movement of personal data.
This policy, together with our Cookies Policy and/or any other document or policies referred to on them, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
The above names and distinctive titles of the companies of our group, the domain name ammoa.gr the website AMMOA FEELGOOD BOUTIQUE HOUSES with all its content and its policies are property of our group and the companies of our group and are registered as suchwith the appropriate authorities.
What is personal data
Any information relating to an identified or identifiable natural person.An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
What is processing of personal data
Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Lawful basis for the processing of your personal data
We will only use, retain, transmit or in any other way process your personal data to the extent that at least one of the following lawful basis exists: performance of a contract in which you are a party, compliance with our legal obligations, protection of our legitimate interests, your consent, any other lawful basis provided by the law. We ask for your consent on those occasions and in those places where we specify what we will use your personal data for.
Types of personal data we process
This section summarizes the types of personal data about you that we process:
Data concerning you as an individual
We may collect the following:name,age,photograph,gender,address,telephone,mobile, fax,e-mail, social networking contact details,proofs of identity and address, copies of passports, driving licences, and utility bills, card and other payment details, and financial information, health information relevant to your planned travel, and travel insurances held, your preferencesandany other information provided to us by or in relation to you which concern you as an individual.
Business Related Information
If you are an individual associated with a business or other organisation that is our customer, then your personal data may include the following information that we link to you:business or organisation details,your relationship with that business or organisation, your contact details within that business
Enquiry and Booking information
Information concerning enquiries and bookings made with or through us for travel services, including where you are making the enquiry or booking or are the recipient of the travel services to which the enquiry or booking relates.
Information generated concerning the performance of any booking or other contract made with or through us, including information relating to anything arising during any holiday or other travel services, and information relating to payments to be made.
Information collected or generated out of any surveys we conduct.
Account, Registration and Loyalty Information
Information concerning any accounts, registrations, or memberships with us, or participation in any loyalty program.
Correspondence, communications and messages, including between you and us, and between us and third parties, including relating to any booking or booking enquiry, or performance of any contract.
Website Usage Information
How we collect or generate your personal data
Visiting our website
By visiting and using our website you or your computer may provide personal data. This includes: information which is automatically provided by your browser to our servers, information record on our web servers about your interaction with our website and pages viewed, information we capture or place on your computer or generate using cookies or other technologies on our website, information you input into forms and fields on our website.
Data you provide
Your personal data will include data you provide (or later amend), whether:from correspondence with you, verbally to us over the phone or in person, by filing in any field or form on a website, by filling in any printed form we provide you with, by e-mail, from documents you provide us with, from updates to any information to provide from time to time.
Data obtained from third parties
We may obtain personal data concerning you from third parties, including from:providers of any holidays, accommodation, other travel services which are enquired about or booked, and their intermediaries, credit, fraud, identity and other searches we may undertake, including searches with public records and regulatory and private organisations, any business or organisation you are associated with, from telephone numbers identified by the telephone system when you telephone us.
Data generated by us
We and any suppliers or sub-contractors working for us may generate personal data relating to you, includingin connection with responding to and dealing with any enquiry, booking or complaint, orin performing any booking or other contract with you, or through the analysis of your personal data, or data gained from your use of our website.
What do we use your personal data for
Operate our website
To operate and provide the search, booking, accounts, review, forums and other services, facilities and functions of our websites.This includes managing any accounts or registrations you have with our websites and making changes to your settings and profile at your request.
Provide information and respond to enquiries
To provide information to you about our website, systems and services, including to respond to booking enquiries and searches for holidays and travel, and to keep you updated generally.
Bookings and other contracts
To enable you to make bookings, and to fulfil, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you and to process any transactions authorised or made with us which relate to you. Payments To collect and make payments due and administer our accounts.
Communication with customers
To communicate with you concerning any enquiries, bookings, travel services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.
To keep internal records and maintain reasonable archives, including concerning as to enquiries, bookings, contracts, travel services, and complaints.
Manage and Improve our business
To analyse, audit, provide, operate, administer, maintain and improve our business, website, systems, and services, to carry out surveys and analyse the results, to run promotions and competitions, undertake product or customer research/development, to assist us in and help us to improve our sales, editorial, advertising and marketing processes, to carry out other business development and improvement activities.
To carry out direct marketing to you (see below use of your personal data for direct marketing).
To report aggregate information concerning usage of our websites to our advertisers. We normally create anonymous statistical data about browsing actions and patterns, and do not identify any individual.
Anything you have specifically consented to
For any purpose which we have obtained your consent to. We will do this only where you have a choice whether to consent or not, you have control over that data and you have had to take an affirmative step to give consent on an informed basis.
Consequence of Not Providing your Data
You are not obligated to provide your personal information, however, where the information is required for us to provide you with our services/deliver your products, we may not be able to offer some/all our services without it.
Period for retaining your data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Use of your personal data for direct marketing
We do not use or disclose your personal data for direct marketing purposes unlesswe have obtained your consent to this, such as through an opt-in box on any form or website of ours.We will use your personal data to send you marketing information (including adverts and details of promotions) about travel servicesoffered by us or offered by third parties selected by us.Where applicable we will only send you marketing information about the categories of travel services you have selected. Also, we will only contact you in the manner you agreed to (e.g. by email).You are free to stop receiving marketing information from us at any time by contacting us or by following the instructions set out in our marketing communications. When you elect to stop receiving marketing information we will, from that point onwards, not share your information further with any other third parties.You are also free, at any time, to notify any third party to whom we have previously passed your contact details to, that you no longer wish to receive marketing communications from them.
Disclosure of your personal data
We transfer your personal data to third parties in the following circumstances:-
Credit Checks etc.
We may disclose your personal data to third parties (including intermediaries) as necessary to carry out any checks concerning you or enforce any booking or contract with you (including credit, security, fraud and identity checks). This may include credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors.
Bookings and performance of contracts
We disclose your personal data to third parties (including intermediaries) as necessary to deal with any booking enquiry being made by or for you, to make any booking requested by or for you, to perform and administer any booking for you or other contract with or in respect of you. This may include: to apply for visas on your behalf,to collect payments to be made by you, to investigate and respond to complaints and to enforce any booking or other contract with you. Such third parties may include any suppliers or sub-contractors and their agents (e.g. airlines, coach, ferry or train companies, hoteliers, hire companies, cruise companies, tour operators etc.). The identities of these parties may change from time to time and are engaged so we can provide our services to you.
Suppliers of travel and other services
We may disclose your personal data to any third party (e.g. supplier, contractor sub-contractor) we make any enquiries with concerning or engage or sub-contract to perform any booking or other contract, including to provide any travel, tour or other products or services we have agreed to provide to you. We may disclose your personal data to any supplier with whom we make any enquiry concerning or book any travel or other products and services for you as agent (whether as agent for you, someone representing you, or the supplier), such as a tour operator. Details of any third party tour operators or other third parties who will be responsible for or supply you with the travel services booked or enquired about, may be obtained from us on request, and may be stated in any tour or other brochure provided by us.
If any application is made through us for any travel or other insurance to cover you, we will pass your personal data on to the insurer. Information provided by you may be put on to a register of claims and shared with other insurers to prevent fraudulent claims.
Business Function Outsourcing
Where we use third parties to host, provide, operate or supply any part of our websites, databases, systems, business, or services, or carry out on our behalf any of our business functions or actions (including sending mail, processing payments, providing marketing assistance, providing customer and advertising analysis, and providing customer services), we may then provide your personal data to them as required for use or processing as part of those purposes.
Public forums etc.
Where any facility on our website is clearly designed to make certain of your personal data public (e.g. posts you make to any public forum or reviews facility) then any personal data you provide in relation to that forum or other facility, which is provided in circumstance where it is clear that it is intended to be published, will be disclosed to the public accordingly, subject to moderation by us.
We may supply personal data to a government authority or regulator where required tocomply with a legal requirement,for the administration of justice,for the purposes of customs, visas and immigration, or where reasonably required to protect your vital interests or enforce any booking or other contract. We may disclose your personal data where otherwise required by or permitted by law.
Direct Marketing by third parties
We may disclose your personal data to third parties to carry out direct marketing to you, where you have given your prior consent, to third parties to carry out direct marketing. See the direct marketing section above.
Business Customers (not individuals
If you are a business or organisation and we are holding personal data on any individual related with you (such as employee agent, employee, officer, owner, partner, or director), then we may disclose to them that personal data. If a Business Customer is making a booking or booking enquiry on behalf of an individual, with that person's authority, then we may disclose to our Business Customer that individual's personal data as reasonably required in connection with such booking or enquiry, or the subsequent performance of or payment for any booking made.
If our business is ever transferred to a third party, then your personal data will be transferred to the acquirer to enable them to continue our business.
How third parties will handle your personal data
Where we provide your personal data to a third party one of the following two circumstances will apply:
a) Processing on our behalf
Location of your personal data
We (and any affiliate, subcontractor or other person processing your personal data on our behalf) may transfer, store and otherwise process your personal data anywhere within the European Economic Area. We will only send your personal data outside the EEA to companies either within our group or to parties with whom we have a contract. We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. This means within our group and for those other organisations with whom we have contracts we ensure that we have in place adequate safeguards in respect of such transfers outside the EEA.
Keeping your data secure
Our security measures We take appropriate technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction, including: only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible, using secure servers to store your information, verifying the identity of any individual who requests access to information prior to granting them access to information, using Secure Sockets Layer (SSL) and Transport Layer Security (TLS) software or other similar encryption technologies to encrypt your personal and payment transactions. Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.We never contact you to ask you for sensitive personal data, such as payment card information, or sensitive personal data such as passport numbers or log-in details, and we will only ask you for such information in person or through our website, or by telephone in connection with a booking you are making or have made. Please let us know if someone contacts you in our name.
Access to your personal data
You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold. The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case.
You have the right to have your personal data amended if it is inaccurate or incomplete.
A right to object
You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.
Deletion of Data inaccuracies
You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so.
You have the right to obtain and re-use your personal information for your own use in certain circumstances.
You may prevent or suppress the processing of your personal information in certain circumstances.
Complaints to applicable authority
The laws we comply with are regulated by the Hellenic Data Protection Authority. In addition to your rights above, it is open to you, if you have a complaint or concern, to seek assistance from this supervisory authority who has powers to compel us to comply with applicable laws and fine us for non-compliance. However, before you do so, we would hope that you will contact us first to discuss any complaint or concerns you have.
Right to withdraw your consent
You have the right to withdraw your consent at any time.Should you wish to make a request to review, amend or remove personal data we may hold about you, please contact us by email at [email protected]gr. In addition, we kindly ask you authenticate your request by providing the following information: Full Name - as used to make the reservation andEmail address used for the reservation.
Applicable Laws And Disputes
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